Before Profezzo configures a single ERP screen, we map your processes, identify the gaps, redesign the workflows, and get your management to sign off. This is not optional — it is the foundation of every engagement we take on.
SOP Consulting is the work that happens before any ERP configuration begins. Profezzo sends a consultant to your business to conduct structured workshops with every department head. We map your current (As-Is) processes in detail — every step, every exception, every workaround, every decision that depends on one specific person knowing something no one else does.
Then we identify the gaps: where the process breaks down, where compliance is at risk, where delays happen, and where the business is exposed because one person leaving would cause chaos.
We redesign the process as it should work — the To-Be SOP — and present it to management for review and sign-off. Only after that sign-off does any ERP configuration begin.
Structured workshops with department heads. Every step, exception, and person-dependency documented. No assumptions.
We identify where the process breaks, where compliance risk exists, and where one person's absence would create operational failure.
We redesign the process as it should work: clear ownership, defined steps, documented exceptions, and measurable outcomes.
The redesigned SOPs are presented to management for review, revision, and formal sign-off before any system work begins.
The reason is not the software. The reason is that consultants configure ERP systems using the same broken process logic that was already failing on Excel.
Walk into a factory, ask "how do you do your purchase orders today?", copy the same broken Excel-to-WhatsApp-to-email cycle into ERP screens, train users on the new interface, and call it an implementation. Six months later the system is barely used.
We refuse to configure a system on broken logic. We first fix the process — redesign the purchase approval flow, define who authorises what, set quantity and value thresholds, document vendor evaluation steps. Then we build the system to enforce that corrected process.
ERP implementations that skip process design typically see 40–60% user abandonment within six months. The business ends up running two parallel systems — the ERP that nobody uses correctly and the Excel/WhatsApp system that never went away. Double the work, no improvement.
A signed-off SOP is a contractual reference point. If someone tries to configure the system differently later, we have the signed document to refer to. It also protects the client from scope creep — "we always do it this way" is not a valid change request if the SOP says otherwise.
Every SOP Consulting engagement produces a specific set of documents. These documents become the formal specification for all downstream system configuration work.
Visual flowcharts of every core business process as it operates today. Includes decision points, responsible roles, system touch points, and known exceptions.
A structured document listing every identified gap: missing controls, person-dependencies, compliance risks, process bottlenecks, and exception handling that has no defined owner.
Redesigned process flows for every core department. Each SOP defines the steps, responsible roles, approval thresholds, time limits, and escalation rules that will be enforced in the ERP.
A formal sign-off record from key stakeholders approving the redesigned SOPs. This document is the contractual baseline for all subsequent system configuration and training.
Department-level presentations walking each team through the redesigned process before go-live. Employees understand what will change and why — before the system enforces it.
A technical specification translating each signed-off SOP into ERP configuration requirements — workflows, roles, permissions, validations, and mandatory fields. This drives the build phase.
“We don’t make businesses ERP-installed. We make them ERP-ready.”
Yes, for every full ERP implementation engagement. We will not configure a system on a process we have not reviewed and validated. Clients who have attempted to skip this step and proceed directly to configuration have uniformly experienced lower adoption and required expensive rework.
Typically 2–4 weeks for an SME covering 4–6 core departments. Larger companies with multiple sites or more complex manufacturing processes may take 6–8 weeks. The time spent here directly reduces configuration rework time downstream.
Yes. Some clients engage us purely for process documentation and redesign — to build an internal SOP library, prepare for ISO certification, or strengthen internal controls before an audit. This is a standalone service priced independently.
Steel, Cement, Power, Engineering, Food Processing, Rice Mills, Rolling Mills, Scrap, Logistics, Construction, Auto Dealerships, Tiles & Sanitary. Based in Raipur, Chhattisgarh — serving clients across central India.